Comfort Suites Pelham Hoover I-65 | Hotel in Pelham
Hotel
8.4
(1003 Reviews) |
1 Bathroom
Available rates:
Hotel in Pelham
Hotel in Pelham with a seasonal outdoor pool and a 24-hour front desk This hotel features coffee/tea in a common area, a seasonal outdoor pool, and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Comfort Suites Pelham Hoover I-65 offers 75 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Premium cable television is provided. Refrigerators and microwaves are provided.
This Pelham hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
Recreational amenities at the hotel include a seasonal outdoor pool.
Check-out before 11:00 am express check-out available
Child Policy
Children are welcome. kids stay free! children 18 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy
Pets not allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (choice)
Reviews
Amy
Oct 27, 2025 08:49:49 PM
Review Score:
4
Summary: The Hotels.com website rated this hotel an 8.4 and “wonderful,” but I completely disagree. To start, you have to drive through an AutoZone parking lot just to reach the hotel lot, which is currently under construction. They even filled in the pool to make room for more parking spaces.
At first, those things didn’t bother me too much—but then I waited over 15 minutes for someone to come to the front desk to check me in. The woman who eventually helped me was friendly and apologetic, but it was clear she was working alone with little support.
When I got to my room, things went downhill fast. The couch had white, crusty stains all over it. The beds were made, but the linens had visible stains and hair on them. I was placed in an accessible room I hadn’t booked, and the water was only lukewarm. Nothing in the room appeared to have been wiped down or properly cleaned.
I’ve stayed in some older, less-updated hotels before—that doesn’t bother me. But when I’m paying $180 a night, I expect the room to be clean. The stains, grime, and general lack of cleanliness made the stay completely unacceptable.
Luckily, this was only a one-night stay and we weren’t in the room for long. Overall, a very subpar experience. There are plenty of other hotels in the area I’d try before staying at this Comfort Inn again.
See All Reviews
Reviews
Amy
Oct 27, 2025 08:49:49 PM
Review Score:
4
Summary: The Hotels.com website rated this hotel an 8.4 and “wonderful,” but I completely disagree. To start, you have to drive through an AutoZone parking lot just to reach the hotel lot, which is currently under construction. They even filled in the pool to make room for more parking spaces.
At first, those things didn’t bother me too much—but then I waited over 15 minutes for someone to come to the front desk to check me in. The woman who eventually helped me was friendly and apologetic, but it was clear she was working alone with little support.
When I got to my room, things went downhill fast. The couch had white, crusty stains all over it. The beds were made, but the linens had visible stains and hair on them. I was placed in an accessible room I hadn’t booked, and the water was only lukewarm. Nothing in the room appeared to have been wiped down or properly cleaned.
I’ve stayed in some older, less-updated hotels before—that doesn’t bother me. But when I’m paying $180 a night, I expect the room to be clean. The stains, grime, and general lack of cleanliness made the stay completely unacceptable.
Luckily, this was only a one-night stay and we weren’t in the room for long. Overall, a very subpar experience. There are plenty of other hotels in the area I’d try before staying at this Comfort Inn again.
Willie
Oct 26, 2025 03:52:34 PM
Review Score:
10
Summary: 🔥
Teresa
Oct 22, 2025 10:49:38 AM
Review Score:
4
Summary: Room was run down and semi clean. Light bulbs and lighting fixtures were missing. Would not book again
Anita
Oct 6, 2025 08:52:49 PM
Review Score:
6
Summary: Hotel need major remodeling. Couch in the rooms was nasty , chip paint on walls. I felt uncomfortable in the room alnight. Would never stay again
Don
Oct 1, 2025 01:07:40 PM
Review Score:
10
Summary: Yes
Alan
Sep 21, 2025 09:56:47 AM
Review Score:
10
Summary: The hotel was clean and very nice. Our room was perfect with a new air conditioner that kept it nice and cool. The continental breakfast was great as well. The staff were friendly and helpful. The only issue was limited parking.
Darryl
Sep 21, 2025 05:22:21 AM
Review Score:
10
Summary: Happy
Aug 22, 2025 12:20:45 AM
Review Score:
10
Summary: All was great beyond expectation . Im in town every 3 months , I will get my room here every time . The room was nice and Clean and the staff was great , I was very comfortable with my room , the over all stay was great the pool is Clean and they also offer a good free breakfast
Adrienne
Aug 18, 2025 01:18:23 AM
Review Score:
10
Summary: Hotel is directly behind AutoZone. Very convenient when trying to decide of food or just to sight see for a while. Staff night and morning are very nice and informative. Room was amazingly comfortable. 2nd floor right next to the pool. Will stay here again.
Aug 10, 2025 01:43:31 AM
Review Score:
4
Summary: Once I checked in the ride on the elevator was super sketchy. Loud clunks and screeches like it was about to give out. I couldn't get into my room and had to go back down. Got a new key and it still didnt work. I ended up being put in a different room (whatever). Floors seemed dirty (I wouldnt walk around barefooted). The remote to the TV was dirty and sticky. The bed was at least comfortable and the air worked well. Wanted to check out early due to personal reasons. Talked to the guy at the front desk who told me that he would take care of it in the morning and that I could get a refund. Come the next morning I was told that I couldnt check out early without being charged MORE money even though the night before I was told I could get a full refund for Friday night. Guess who wasn't there to take any accountability. I still left on Friday and they were just going to check me out on Saturday. While I was going home I realized they charged me for the CREDIT on my room. Mind you as soon as I checked in they charged my card immediately. They made it where my account was negative right when I was getting gas for the trip home. They did rectify the issue and immediately gave me the refund that wont show on my account for 3 to 5 days. I will never go back to another comfort suites. I should of listened to the bad reviews and stayed away. Make sure you always check your bank statements because if I didnt notice it then Im sure they would have kept my momey. Stay. Away!!
