Surestay Plus Hotel by Best Western Susanville | Hotel in Susanville
Hotel
8.0
(936 Reviews) |
1 Bathroom
Available rates:
Hotel in Susanville
Hotel in Susanville with free breakfast and a seasonal outdoor pool This smoke-free hotel features an outdoor pool, a restaurant, and a seasonal outdoor pool. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite. Housekeeping is not available. Surestay Plus Hotel by Best Western Susanville offers 82 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves.
Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Show more
Amenities
Air Conditioner
Parking
Pool
TV
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 3 pm; check-in end time: 2:00 am contactless check-in available
Check-out
Check-out before 11 am contactless check-out available late check-out fee: usd 15.00 late check-out subject to availability
Child Policy
Children are welcome. kids stay free! children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Pet deposit: usd 75.00 per stay pet fee: usd 20.00 per pet, per day service animals are exempt from fees late check-out fee: usd 15.00 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 80 lbs per pet) pets allowed for an extra charge of usd 20.00 per pet, per day, plus a deposit of usd 75.00 per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of we care clean (best western)
Reviews
Janet L
Sep 28, 2025 08:22:40 AM
Review Score:
6
Summary: Pricey for a very basic room in an old motel which has been spruced up a bit. Thin walls, noisy street traffic. We’re not very impressed by the SureStay Plus division of Best Western. 2 very hard straight chairs were the only place to sit.
See All Reviews
Reviews
Janet L
Sep 28, 2025 08:22:40 AM
Review Score:
6
Summary: Pricey for a very basic room in an old motel which has been spruced up a bit. Thin walls, noisy street traffic. We’re not very impressed by the SureStay Plus division of Best Western. 2 very hard straight chairs were the only place to sit.
Robin
Sep 12, 2025 05:22:51 AM
Review Score:
10
Summary: We needed a room that was handicap accessible. It was perfect for our needs.
Marianne
Aug 11, 2025 07:17:22 AM
Review Score:
10
Summary: A fantastic hotel, far enough off the main highway to be quiet, so clean, all the appliances were new and worked well, big fluffy towels, the staff were so warm and helpful, the pool was really nice with big fluffy towels to wrap into afterwards, I give this hotel a five plus!!
Steve
Aug 8, 2025 08:58:32 AM
Review Score:
8
Summary: Breakfast is at the restaurant that abuts the property. You just go to office and they give you a voucher
Kevin
Aug 7, 2025 05:29:18 AM
Review Score:
10
Summary: Great stay !
Jul 28, 2025 02:37:25 PM
Review Score:
10
Summary: Breakfast included is for the Lumberjack restaurant across the way and it's great! Rooms are clean.Beds are a little soft for me but overall a great stay and will return!
Nanette
Jul 16, 2025 10:46:55 AM
Review Score:
4
Summary: A dump. Chairs dirty, hair dryer broken, dirty outside, food was terrible. They serve a “special” menu for guests not the regular menu. One of the staff said don’t eat the meals with vouchers, pay and order off regular menu,much better
Elizabeth
Jul 15, 2025 09:23:05 AM
Review Score:
8
Summary: Very helpful friendly staff. A good complimentary breakfast at Lumberjack diner next door, but beware of ording anything extra, an order of toast was $4. A lot for 2 small pieces of toast with a smear of butter.
Andrea
Jul 7, 2025 11:55:11 PM
Review Score:
6
Summary: This Surestay was middle of the road at best. The staff was the highlight (they were all wonderful!). Susanville is a typical NorCal rural town. Everything you need is within a 5-minute drive. We just needed a place to rest between Nevada and Oregon. We chose this motel because it included breakfast and a pool (not one or the other). After 9 hours of driving in the heat we were looking forward to the pool (and to burn off two kids’ energy), but were very disappointed when we arrived. The pool was brown and full of debris and was in the midst of being drained. I guess the good news is they are working on it? At least that would be my hope. The room was fine. Clean. They are working on cosmetic updates: LVP flooring, new mattresses and linens, large TVs. Breakfast at Lumberjacks was nice. Better than continental fare. You order from a menu with three options starting at 7am.